RETURN POLICY

EXTRACT FROM CONSUMER TERMS AND CONDITIONS – ON THE PRODUCT RETURN POLICY

In accordance with the legal provisions in force, you have a period of 14 days from receipt of your products to exercise your right of withdrawal without having to provide reasons or pay a penalty. After communicating your decision to exercise your right of withdrawal within this 14-day period, you have another period of 14 days to return the product(s) concerned by the withdrawal.

8.2 - Conditions for exercising the right of withdrawal

In the event of exercising the right of withdrawal, only the price of the product(s) purchased and the shipping costs will be refunded, with the return costs remaining your responsibility.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing their resale in new condition, and, if possible, accompanied by a copy of the purchase invoice for optimized management. In the event of depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product, you may be held liable.

To exercise your right of withdrawal, in accordance with the legal provisions, you will find attached in Appendix 2 the standard withdrawal form to send to us at the following address: WOODYS CAMP Customer Service – 124 Rue François Daumas – 34090 MONTPELLIER. You can exercise your right of withdrawal by any means, in particular by post or an email expressing your wish to withdraw without any ambiguity, and mentioning the order concerned by this withdrawal.

Once the withdrawal form or declaration (Annex 2) has been sent to WOODYS CAMP no later than 14 days following receipt of your order, you must return the product(s) concerned to WOODYS CAMP within a reasonable period of time and, at the latest, within 14 days from the sending of the withdrawal form or declaration to WOODYS CAMP.

Alternatively to cancelling the sale when exercising the right of withdrawal, the Company agrees to negotiate with you the possibility of exchanging the product you ordered for a different product (if you change your mind about the subject of your order, etc.). You are invited to contact the Company via your account in order to undertake this negotiation, the company not being obliged to accept this exchange, in particular until the delivered product is returned to it.

8.3 - Products excluded from the right of withdrawal

In accordance with Article L 221.28, products made according to the specifications of the consumer customer or clearly personalized do not give rise to the right of withdrawal. The right of withdrawal is therefore excluded in particular for pacifiers and personalized baby on board stickers.

The WOODYS CAMP company does not take back all products used in the context of hygiene, a product mistreated during use (e.g.: Kitchen utensil or accessories)

8.4 - Reimbursement

In the event of exercising the right of withdrawal, WOODYS CAMP will reimburse the sums paid (including delivery costs) at the latest within 14 days from the date on which WOODYS CAMP is informed of your decision to withdraw and using the same means of payment as that used for the order (except your express agreement for a reimbursement using another means of payment). This reimbursement date may be deferred until recovery of the product or until you have provided proof of shipment of the product, the date retained being that of the first of these facts. WOODYS CAMP is not required to reimburse you for the additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method offered on fnac.com.

It is however specified, in the event of a total or partial payment by GIFT VOUCHER, that it cannot be reimbursed in cash, by check or by credit card. The reimbursement of purchases made by the GIFT VOUCHER will be made exclusively in the form of a new WOODYS CAMP GIFT VOUCHER for an amount identical to that paid in this form.

No cash on delivery shipments will be accepted for any reason.

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Appendix 2 – Withdrawal form

Please complete and return this form only if you wish to withdraw from your order placed at www.tente-de-toit.shop (products sold and shipped by WOODYS CAMP) – except for exclusions or limits to the exercise of the right of withdrawal according to the applicable General Conditions of Sale.

For the attention of WOODYS CAMP – customer service – 124 Rue François Daumas – 34090 MONTPELLIER

I hereby notify you of my withdrawal from the contract for the sale of the property below:

Ordered on …………………………………….. / Received on ……………………………………………………………….. (*)

Order number: ……………………………………………………………………..

Name of consumer(s): ………………………………………………………………..

Address of consumer(s): ………………………………………………………………..

Signature of the consumer(s) (only if this form is notified on paper):

Date : ………………………………………………………………..

(*) Delete as appropriate